Childcare support
Find a patient, attentive helper whose experience fits your children’s ages, routines and household needs.
- ✓Daily routines
- ✓Meal support
- ✓School-age care
Care that fits your family
More support at home.
More time for what matters.
WorkWave matches Malaysian families and private households with vetted domestic helpers for childcare, elderly care, specialist support and everyday household needs—then guides every step from shortlist to settling in.
Personal matchingBuilt around your household, not a generic shortlist.
✓
Placement assurance6 monthsReplacement or refund*
Talent from
🇮🇩🇵🇭🇮🇳🇱🇰+2
6 trusted source countries
*Eligibility and terms apply. Details are explained during consultation.
Malaysian registeredSSM ROC 202301047782
1541696-U
Licensed agencyJTKSM 1438
Six-month assuranceExtra peace of mind
Broader talent poolSix source countries
A better kind of agency experience
Professional guidance. Personal understanding.
WorkWave connects Malaysian households with carefully considered domestic helpers and supports the journey from the first conversation through placement and settling in.
We believe a successful placement starts by understanding the people, routines and expectations on both sides—not simply filling a vacancy.
Why families choose WorkWave ↗The WorkWave standard
01
Legal placement guidanceRegistered in Malaysia and licensed by JTK.
02
Household-led matchingNeeds, routines and expectations shape the shortlist.
03
Preparation that mattersClearer expectations for families and helpers before arrival.
04
Support after placementA six-month assurance for eligible placements.
Support for real family life
The right help starts with the right fit.
Every household runs differently. We look beyond a checklist to understand the rhythms, responsibilities and people that make yours unique.
Elderly care
Match with a compassionate helper for companionship, mobility support and dependable day-to-day assistance.
- ✓Companionship
- ✓Mobility support
- ✓Daily care
Household care
Bring calm back to busy days with practical help across cleaning, laundry, cooking and home organisation.
- ✓Housekeeping
- ✓Cooking
- ✓Laundry
VIP & private households
Discreet, highly considered matching for principals, executives and private homes with specific service standards.
- ✓Private consultation
- ✓Role-specific matching
- ✓Dedicated guidance
Autism-aware support
Access selected helpers who receive autism-awareness training from Guiding Stars Academy for more informed daily support.
- ✓Routine awareness
- ✓Patient communication
- ✓Sensory awareness
Placement & onboarding
Practical guidance through documentation, family preparation, arrival and the important settling-in period.
- ✓Process guidance
- ✓Family onboarding
- ✓After-placement support
Specialist training for autism-aware support is provided by Guiding Stars Academy. Trained domestic helpers support daily routines and do not replace therapists or medical professionals.
Clear from day one
From first conversation to a calmer home.
Hiring a domestic helper can feel complicated. Our job is to make the journey understandable, considered and supported.
Start a conversation →- 01
Tell us about your home
Share your priorities, household routine, care needs and preferred experience.
- 02
Review suitable matches
We shortlist vetted candidates and guide you through profiles and interviews.
- 03
Complete the placement
Our team supports documentation, approvals and the practical steps before arrival.
- 04
Settle in with support
We stay close after placement, with a six-month assurance for added peace of mind.
How we build a better shortlist
We match the role—not just the résumé.
A candidate can be experienced and still be the wrong fit for a particular home. Our consultation turns the details of your household into a clearer, more useful matching brief.
01Care experience
Childcare, elderly care and specialist support
02Daily responsibilities
Priorities, workload and household standards
03Communication
Language preferences and feedback style
04Household rhythm
Schedules, routines, travel and family life
05Practical skills
Cooking, organisation and care-related abilities
06Working relationship
Expectations, boundaries and long-term fit
“
The best part about WorkWave is the training they provide before giving the maid to you.
Why families choose us
Confidence at every step.
A good placement is about more than availability. It is about trust, preparation and a match that can work in real life.
✓
Vetted, considered candidatesProfiles are shortlisted around the care, language and household experience you value.
✓
Legal, guided placementAs a registered and JTK-licensed agency, we guide the required process with clarity.
✓
Support beyond arrivalOur six-month assurance gives eligible placements added protection while everyone settles in.
VIP confidentiality & service charter
Discretion is part of the service.
For principals, executives and private households, WorkWave follows a defined service standard designed to protect privacy while delivering a more precise placement process.
Need-to-know handling
Household information is limited to the people and steps necessary to support matching and placement.
Private consultation
The household brief, schedule, staffing context and service expectations are discussed through a dedicated contact.
Controlled candidate sharing
Only role-relevant information is shared, with candidate details handled respectfully and for placement purposes.
Role-specific screening
Shortlisting considers discretion, boundaries, communication and the standards expected within a private household.
Documented expectations
Confidentiality and service expectations can be recorded in the written engagement before placement proceeds.
Clear escalation
A dedicated point of contact supports questions, concerns and post-placement follow-up.
A formal standard, not a vague promise.The full charter explains scope, responsibilities, information handling and service limitations.
Read the full VIP charter →More choice, better matching
One family. Six source countries.
More ways to find the right fit.
🇮🇩Indonesia
🇵🇭Philippines
🇮🇳India
🇱🇰Sri Lanka
🇰🇭Cambodia
🇳🇵Nepal
Availability and eligibility vary. We’ll help you understand the best current options for your household.
Employer guide
Know what happens before, during and after placement.
A good working relationship starts with clear expectations. We help families prepare for the practical details—not just the paperwork.
Before matching
- ✓Define the primary care priorities
- ✓Consider schedule and household routines
- ✓Identify language and experience preferences
- ✓Discuss the realistic role and responsibilities
Before arrival
- ✓Prepare sleeping and personal space
- ✓Write down important household routines
- ✓Plan a practical first-week orientation
- ✓Align the family on expectations
The first 30 days
- ✓Prioritise safety and essential routines
- ✓Give specific, respectful feedback
- ✓Allow time for learning and adjustment
- ✓Contact WorkWave when support is needed
Not sure where to begin?A consultant can help you turn your household needs into a clear candidate brief.
Build my household brief →Our promise to families
Trust is built in the details.
Before you commit, we make sure you understand the candidate, the journey and the support around your placement.
01
Clear candidate context
Relevant experience, skills and fit discussed before you decide.
02
Upfront next steps
Expected costs, current timelines and required documents explained clearly.
03
Written assurance terms
Replacement or refund eligibility shared before placement.
04
Respectful placement
A considered process that respects both your family and every helper.
Good questions, clear answers
What families usually ask us.
Still unsure where to begin? Tell us what you need and a consultant will guide you—without pressure.
Ask us on WhatsApp ↗Timing depends on the helper’s nationality, document readiness and government approvals. We will explain the current estimated timeline for your preferred option during your consultation.
We begin with a private consultation to understand the household structure, service expectations, schedule and preferred experience. Suitable candidates are shortlisted around the role rather than presented as a generic list.
VIP enquiries are handled through a dedicated, need-to-know process. Household information is limited to what is necessary for matching and placement, and confidentiality expectations can be documented in the written engagement before candidate information is shared.
Selected helpers receive autism-awareness training provided by Guiding Stars Academy, building understanding around routines, communication preferences, sensory differences and patient daily support.
No. An autism-trained domestic helper supports household routines and daily living, but does not replace a therapist, medical professional or personalised care plan.
WorkWave sources domestic helpers from Indonesia, the Philippines, India, Sri Lanka, Cambodia and Nepal.
Yes. We help you review suitable profiles and discuss the interview process so you can make a considered choice based on skills, experience and household fit.
WorkWave offers a six-month replacement or refund assurance for eligible placements. Your consultant will explain the applicable terms before you proceed.
We guide you through the placement and documentation journey, including the relevant legal and government processes, so you know what is needed next.
Your next step
Let’s find the support your family needs.
Tell us what matters most. We’ll continue the conversation on WhatsApp and help you understand the most suitable next step.
✓ No-obligation consultation✓ Personalised guidance